Shipping & Returns

Shipping & Delivery

Orders placed before 3pm, will be sent out on the same day. Orders placed after 3pm will receive priority the following day. Racoon’s trading terms are strictly payment with order.


  • Express/Platinum post charges – from $15.90 (within metropolitan all state areas)
  • Courier – Price on request
  • Australia Post – Price on request

Privacy & SecurityView Privacy Policy.Returns & ReplacementsGoods supplied by Racoon will be accepted for credit under the following circumstances:

  • If supplied within the past 2 weeks.
  • In original packaging and, in the case of hair, in original ties.
  • a 25% handling fee will be be charged in case of goods faithfully supplied but no longer required.
  • The relevant invoice number is provided with the returned package.
  • Goods are returned to Racoon at the cost and risk of the customer. We recommend express post or registered delivery (full details obtainable from post office).
  • Client matched hair – we reserve the right to refuse to accept client matched hair or hair blended to the clients instructions. However, we may at our discretion allow a credit to a maximum of 50% of the original invoice value.
  • Racoon cannot be held liable for non-delivery of returned items.
  • Any goods that are returned and do not meet our returns criteria will not be accepted and we will charge postage to send these goods back to the salon.

Payment, Pricing & Promotions

In the event that a Racoon Hair Extensions product is mistakenly listed at an incorrect price, Racoon Hair Extensions reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Racoon Hair Extensions reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Racoon Hair Extensions shall issue a credit to your credit card account in the amount of the incorrect price. All material on Racoon Hair Extensions Website is subject to change without notice. For any questions relating to products, pricing or other matters please contact us via email, phone or fax.